Lawn Care: TaskEasy Refuses to Pay For My Labor? #2

update 10/19/15 to story: TaskEasy Refuses to Pay For My Labor?

TaskEasy Gets Even Funnier...

It starts without a call back

So I called TaskEasy because I didn't get a call back yet. and they tell me the person who was suppose to contact me is in a meeting about my issue. So that seemed like good news. and that I would get a call back when things are decided.

They finally called me. I get an immediate apology about something I forgot to tell all of you. I totally forgot to tell you the other ridiculous things that happened with this job before TaskEasy refused to pay me. 

My first untold mini story

The apology was for Task Easy sending me an email to tell me that I should avoid going to this "freebee" fall cleanup because there was an issue collecting payment from the owners before the job even began. I had a bad feeling about this job as soon as that happened. Should've known it's that gut instinct that was trying to tell me that something is wrong. Then I get a call on the day the appointment was supposed to be. TaskEasy is asking, where are you? why didn't you show up yet to the job. I immediately change my route around for this job and reschedule while explaining to the client what happened. I explained that if payment went through, TaskEasy was suppose to call me when the issue was solved and they hadn't done so. I schedule them two days later.  

The second untold mini story

When I had gotten to the rescheduled job I had rang the bell while one of the tenants was home. His dog was at the front window barking and I could hear him talking to the dog. so I'm standing  there waiting to introduce myself while equipment is being unloaded. I ring the bell again and wait some more and by the time everything is unloaded no one comes out. I start thinking it's one of those antisocial people who order things online so they don't have to interact with you. I pick up and start the other blower and get to working too because at this point I'm burning daylight and waiting for nothing.

So back to my ridiculous  phone call

After TaskEasy apologizes to me for that, I get asked a series of questions, as if any of my answers mattered in a deciding factor. Questions like "did we specify any description of fall cleanup when we offered you the job? (nope I figured it was our standard fall cleanup), How many people helped on this job? (3), etc..". 

They then tell me that the way they "install" the idea of fall cleanup to their clients is: that the job will be handled by raking, bagging, and hauling off instead of mulching [Excuse me Task Easy, but we have a verbal contract that consisted of only the terms FALL CLEANUP!] As my client, you're responsible for telling me what you want. I can't read minds. It's a super power that apparently I should have been trying to develop if I'm going to even be eligible to be paid my TaskEasy.  

The Representative also says I should understand that they quoted 4 hours of labor to the client and the client was unhappy because we weren't there long. The Client says we were there for less than 2 hours. I tell the TaskEasy Representative that means we more than exceeded that time because if he payed attention to what I said; we had 3 man hours going at a time and we were there for way more than a hour so 6 way more than their 4 hour quote. Still sounds to me like a cheepo.

The Real Punch Line!

After all of this, He continues to tell me that they like my video but I still didn't take good before documentation. And get this:

"if I can go back out to the property and redo this fall cleanup for free." and then they'll pay me. If not they won't pay me.

That's right another freebee! hahaha lol. It was hard to even stay on the phone with him at this point lol. I tell him what I really think about what's happening with the client(he's a pay dodger) and I tell him my second untold story situation and with the client. And that with having experienced this client's behaviour which set with me strangely, I'm not going to trust going out there for them to complain and get another freebee. I then tell him I talked with the wife when she got home and she knew we were leaving and she didn't say a thing.  

Deja Vu 

The representative then tells me because they didn't know about that information before, that he's going to call me back tomorrow. AGAIN!!!! lol Here we go.

So apparently when dealing with TaskEasy client complaints, the contractor is guilty until proven innocent.

Here's a video someone made on fall cleanup.

Top Notch Lawns:https://www.youtube.com/watch?v=cJzRO0ptcMo